Going behind the scenes with the customers we serve. Welcome to the Green Room.

The Green Room presents: Customer Stories.
At NCR, we treat every customer like they’re our only customer. They’re the stars of the show. And in The Green Room, we celebrate their stories and share how they inspire us—so you can be inspired, too.

RETAIL

Doubling transaction speeds in the first four days

"Based on our experience, NCR has the best vision for retail digital transformation with NCR Emerald."

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Celebrating the customers we serve.

BANKING

20 million transactions without skipping a beat

Deploying a new transaction processing system that improved costs, availability, control and flexibility for one of the largest ATM networks in the UK—with minimal downtime. Here’s how we did it.

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“Aloha has a huge impact on our business. We have now grown to our 5th pizzeria restaurant and we’re faster, we’re more accurate, we’re more efficient. And this is what our customers want.”

Keith Leo
Owner, Leo’s Pizzerias

“Based on our experience, NCR has the best vision for retail digital transformation with NCR Emerald. We ended up selecting NCR because I looked at everything out there–but when I saw their architecture, the people behind it and the level of commitment behind it, it was a really easy decision to make."

Harrison Lewis
CIO, Northgate Market

“Now I have flexibility in what technology I use across the organization with this integration strategy. It can be within my core provider’s family, or it can be outside. And now it’s not as big of a challenge.”

Kevin Guenthner
CIO, Stockman Bank of Montana

No matter your interest we have stories to share. Check out the topics below to find stories that speak to you.

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Banking

Skipping the line at Vantage Credit Union

Vantage wanted to improve their member experience by reducing long wait time. And with the help of NCR’s InteractiveTeller, they could deliver—giving members more time for what matters.

Banking

Capital City Bank: Social distancing—not disconnection

Capital City Bank made it easy for customers to stay connected during the health crisis. NCR’s ITMs provided remote teller service with a smile they could see through two-way video, delivering a safe, positive and personal experience.

Banking

20 million transactions without skipping a beat

What’s future-proofed, flexible and cost effective? NoteMachine UK’s new intelligent transaction processing platform that we delivered with minimal downtime so they could seamlessly serve 20 million customers a month.

Banking

3 times more digital banking users for Stockman Bank

Stockman Bank needed to keep pace with new digital user expectations. By choosing an innovative, flexible digital banking platform that effortlessly integrated with their core system, they could keep up while transforming at their pace.

Retail

Northgate: Faster transactions. Fast-tracked innovation.

When it came time to upgrade their POS platform to integrate multiple departments, touchpoints and experiences, Northgate Markets chose NCR Emerald. The flexible, API-first platform delivered: integrating everything into one system, enabling them to innovate faster and doubling transaction speeds in the first four days alone. And integration? Fast: from plan to pilot in just six months.

Retail

Improving the customer experience for Supermercados Peruanos

Peru’s leading supermarket, Supermercados Peruanos can give you some tips about being the best. With a little help from NCR, they easily increased sales volume, improved customer service and delivered results.

Restaurants

Helping Leo’s Pizza get a bigger slice of the pie

Two deliveries in one! Leo’s Pizzeria chose NCR’s Aloha to help deliver the best experiences for their customers and employees alike with seamless training, faster technology and greater efficiency—growing online orders by15%.

Restaurants

Keeping a finger on the pulse of Brazilian nightlife

When it comes to thinking on their feet, Bar Piraja counts on NCR Pulse to get real-time insights—from sales, to billing to trends—they need to serve up the best bar experience on the fly and course-correct where needed. “I start my day like this: check Instagram, WhatsApp and Pulse.” -- Nathanael Paes, Marketing Manager

Restaurants

Helping Chipotle Europe serve up the same delicious experience, everywhere.

Chipotle Europe was already bringing quality Mexican-style food to Europe, with a focus on using fresh ingredients and maintaining consistent in-store experiences. But when it came time to meet the demand for mobile access, they needed some help.

Restaurants

Helping Fresco's flex their operating style

COVID-19 may have closed their dining rooms—but it couldn't stop Fresco's from delivering fresh Mexican food to their customers in Texas. With NCR Aloha, it was easy to switch from dine-in to online ordering and flex their menu options so every meal arrived with a side of customer satisfaction.

Banking

Customized strategies and data insights

When Trustmark needed to increase adoption of their ITM investment, NCR stepped in. We created a customized strategy based on extensive analysis to improve customer and staff engagement and provided them with data insights to gauge the strategy's impact.

Restaurants

Turning  the  tables on pandemic disruption

Mad Mex, a festive restaurant with twelve  Pennsylvania locations, knew its customers were  concerned about safety during the pandemic.
So, they looked to NCR, who helped them accept  contactless payments with NCR Aloha, satisfying  their customers and turning more tables, safely.

Payments

A star strategy for company growth

STARS Campus Solutions was already improving information management for college students and schools. Now through NCR, they're also delivering simple, reliable payment processing. It's a big plus for their existing clients – and a solid strategy for acquiring new ones.

BANKING

4.7 stars. 400% more digital usage

TCF Bank had an outdated platform that kept them from differentiating with digital banking. So they switched to NCR D3 and app use (and customer satisfaction) is booming.

RESTAURANTS

A payments feast for Urban Eatz

A dated payment processor meant Urban Eatz customers couldn’t use modern payment methods.So, NCR delivered Aloha + NCR Payment Solutions.Now, guests can swipe, dip and tap.

RESTAURANTS

Filling 50% more orders—fast

When COVID closures doubled their online order volume, Taco Heads needed a way to keep up. So, we gave them our bundled NCR Aloha Essentials with NCR Payments Solutions for a comprehensive, single-source POS platform that's helping them fill every order fast, while simplifying their operations, end-to-end.

RESTAURANTS

Making Starbucks even more amazing

For Starbucks EMEA, managing multiple IT suppliers was time-consuming. But with NCR, the company streamlined its multi-vendor service management into one smart partnership, reducing costs and improving service to stores.

Banking

When customers couldn't bank,we brought the bank to the customers.

See how we helped Banco Rioja think outside the box when pandemic closures left rural residents without access to branches.

Banking

An all-star app experience

Bay Federal’s legacy digital banking solution wasn’t wowing their members. So they moved to NCR Digital Banking—and soon had one of the highest national App Store ratings (and 400% more usage).

Banking

A 10-second process. 90% more income.

Loan skip-a-pay is one way Harborstone helps members maintain financial wellness. But the program’s manual process took days to complete. So we automated it for them—and now it takes 10 seconds.

Banking

Uncovering a hidden competitive advantage

ECU wanted to know how members used NCR Digital Banking. Our free profitability analysis revealed intriguing insights, like their market penetration of 74%, nearly 12 points higher than their peers.

Banking

Skipping the line at Vantage Credit Union

Vantage wanted to improve their member experience by reducing long wait time. And with the help of NCR’s InteractiveTeller, they could deliver—giving members more time for what matters.

Banking

Capital City Bank: Social distancing—not disconnection

Capital City Bank made it easy for customers to stay connected during the health crisis. NCR’s ITMs provided remote teller service with a smile they could see through two-way video, delivering a safe, positive and personal experience.

Banking

20 million transactions without skipping a beat

What’s future-proofed, flexible and cost effective? NoteMachine UK’s new intelligent transaction processing platform that we delivered with minimal downtime so they could seamlessly serve 20 million customers a month.

Banking

3 times more digital banking users for Stockman Bank

Stockman Bank needed to keep pace with new digital user expectations. By choosing an innovative, flexible digital banking platform that effortlessly integrated with their core system, they could keep up while transforming at their pace.

Banking

Customized strategies and data insights

When Trustmark needed to increase adoption of their ITM investment, NCR stepped in. We created a customized strategy based on extensive analysis to improve customer and staff engagement and provided them with data insights to gauge the strategy's impact.

BANKING

4.7 stars. 400% more digital usage

TCF Bank had an outdated platform that kept them from differentiating with digital banking. So they switched to NCR D3 and app use (and customer satisfaction) is booming.

Banking

When customers couldn't bank,we brought the bank to the customers.

See how we helped Banco Rioja think outside the box when pandemic closures left rural residents without access to branches.

Banking

An all-star app experience

Bay Federal’s legacy digital banking solution wasn’t wowing their members. So they moved to NCR Digital Banking—and soon had one of the highest national App Store ratings (and 400% more usage).

Banking

A 10-second process. 90% more income.

Loan skip-a-pay is one way Harborstone helps members maintain financial wellness. But the program’s manual process took days to complete. So we automated it for them—and now it takes 10 seconds.

Banking

Uncovering a hidden competitive advantage

ECU wanted to know how members used NCR Digital Banking. Our free profitability analysis revealed intriguing insights, like their market penetration of 74%, nearly 12 points higher than their peers.

Restaurants

Helping Leo’s Pizza get a bigger slice of the pie

Two deliveries in one! Leo’s Pizzeria chose NCR’s Aloha to help deliver the best experiences for their customers and employees alike with seamless training, faster technology and greater efficiency—growing online orders by15%.

Restaurants

Keeping a finger on the pulse of Brazilian nightlife

When it comes to thinking on their feet, Bar Piraja counts on NCR Pulse to get real-time insights—from sales, to billing to trends—they need to serve up the best bar experience on the fly and course-correct where needed. “I start my day like this: check Instagram, WhatsApp and Pulse.” -- Nathanael Paes, MarketingManage

Restaurants

Helping Chipotle Europe serve up the same delicious experience, everywhere.

Chipotle Europe was already bringing quality Mexican-style food to Europe, with a focus on using fresh ingredients and maintaining consistent in-store experiences. But when it came time to meet the demand for mobile access, they needed some help.

Restaurants

Helping Fresco's flex their operating style

COVID-19 may have closed their dining rooms—but it couldn't stop Fresco's from delivering fresh Mexican food to their customers in Texas. With NCR Aloha, it was easy to switch from dine-in to online ordering and flex their menu options so every meal arrived with a side of customer satisfaction.

Restaurants

Turning  the  tables on pandemic disruption

Mad Mex, a festive restaurant with twelve  Pennsylvania locations, knew its customers were  concerned about safety during the pandemic.
So, they looked to NCR, who helped them accept  contactless payments with NCR Aloha, satisfying  their customers and turning more tables, safely.

RESTAURANTS

A payments feast for Urban Eatz

A dated payment processor meant Urban Eatz customers couldn’t use modern payment methods.So, NCR delivered Aloha + NCR Payment Solutions.Now, guests can swipe, dip and tap.

RESTAURANTS

Filling 50% more orders—fast

When COVID closures doubled their online order volume, Taco Heads needed a way to keep up. So, we gave them our bundled NCR Aloha Essentials with NCR Payments Solutions for a comprehensive, single-source POS platform that's helping them fill every order fast, while simplifying their operations, end-to-end.

RESTAURANTS

Making Starbucks even more amazing

For Starbucks EMEA, managing multiple IT suppliers was time-consuming. But with NCR, the company streamlined its multi-vendor service management into one smart partnership, reducing costs and improving service to stores.

Got a great story? Share it with us and get seen in the Green Room.